❓ Help & FAQ

Get answers to common questions

🚀 Getting Started

▸ How do I use the extension?

Using Legal Brief AI Assistant is simple:

  1. Open a Google Doc or Word Online document
  2. Select the text you want to improve
  3. A floating menu will appear automatically
  4. Click your desired action (Make Persuasive, Simplify, etc.)
  5. View AI suggestions in the sidebar
▸ What platforms are supported?

The extension works on:

  • Google Docs (docs.google.com)
  • Word Online (office.com, live.com)

Desktop Microsoft Word is not currently supported.

▸ What AI actions are available?

Four powerful AI tools:

  • Make Persuasive: Strengthen arguments and improve word choice
  • Simplify Language: Remove jargon and clarify complex ideas
  • Check Logic: Identify gaps in reasoning and counterarguments
  • Suggest Citations: Get suggestions for legal authority types

💰 Pricing & Tiers

▸ How does the free tier work?

We offer a 3-tier system:

  • Anonymous (3 free): Try the extension with 3 API calls per month, no email required
  • Verified (10 free): Verify your email to get 7 more calls (10 total per month)
  • Pro (unlimited): $39/month for unlimited AI requests
Tip: Usage resets on the 1st of each month, so you get a fresh allocation of free requests.
▸ How do I verify my email?

After using your 3 anonymous requests:

  1. Open the extension popup (click the extension icon)
  2. You'll see an email verification form
  3. Enter your email and click "Send Verification Link"
  4. Check your email (including spam folder)
  5. Click the verification link
  6. You now have 10 total free requests per month!
▸ How much does Pro cost?

$39 per month for unlimited AI requests.

Pro benefits:

  • ✓ Unlimited AI assists every month
  • ✓ Priority processing for faster results
  • ✓ Advanced features as they're released
  • ✓ Email support within 24 hours
  • ✓ Cancel anytime, no contracts

That's less than 30 minutes of billable time for most lawyers!

▸ Can I cancel my Pro subscription?

Yes! You can cancel anytime:

  • Log into your Stripe customer portal (link sent via email)
  • Click "Cancel subscription"
  • Your subscription remains active until the end of the billing period
  • After cancellation, you'll be downgraded to Verified tier (10 free requests/month)

🔧 Troubleshooting

▸ The floating menu doesn't appear when I select text

Try these solutions:

  1. Reload the extension: Go to chrome://extensions, find "Legal Brief AI Assistant", and click the reload icon
  2. Refresh the page: Reload your Google Docs or Word Online tab
  3. Check the platform: Make sure you're on docs.google.com or office.com/live.com
  4. Select enough text: Try selecting at least a sentence
Note: If you reload the extension, you must also refresh your document tab for changes to take effect.
▸ I'm getting "Extension context invalidated" error

This happens when the extension is reloaded while a page is open.

Solution:

  1. Close all Google Docs and Word Online tabs
  2. Reload the extension at chrome://extensions
  3. Open a new document tab
  4. Try again
▸ The sidebar shows "No text could be extracted"

This can happen if:

  • The text selection was lost before processing
  • You're on an unsupported platform
  • The page hasn't fully loaded

Solution:

  1. Wait for the page to fully load
  2. Select your text again
  3. Click the action button immediately after the menu appears
▸ I didn't receive the verification email

Check these:

  1. Spam folder: The email might be in spam/junk
  2. Correct email: Make sure you entered the right email address
  3. Wait a few minutes: Email delivery can take 1-5 minutes
  4. Try again: You can request a new verification link

Still not working? Contact support@ulclegal.com

▸ Payment succeeded but I'm still on Free tier

The extension syncs with the server every 5 minutes.

Quick fix:

  1. Close and reopen the extension popup
  2. Wait 1-2 minutes for sync
  3. You should see "Pro ✨" in the popup

If it still doesn't work after 10 minutes, contact support with your payment confirmation.

🔒 Privacy & Security

▸ Is my document content stored?

No. We do not store your document content.

Here's what happens:

  1. You select text
  2. Text is sent to Claude AI for processing
  3. AI returns suggestions
  4. Text is immediately deleted (not stored)

We only store: usage count, email (if verified), and subscription status.

▸ Who can see my text?

Your selected text is only sent to:

  • Our server: Forwards the request (doesn't store it)
  • Claude AI (Anthropic): Processes the text and returns suggestions

Anthropic's privacy policy: anthropic.com/privacy

Important: Never use this extension with confidential client information that requires attorney-client privilege protection. Always review and edit AI suggestions before using them.
▸ How is my payment information secured?

We use Stripe for all payment processing.

  • We never see or store your credit card details
  • Stripe is PCI DSS Level 1 certified (highest security standard)
  • All payment data is encrypted in transit and at rest

Read more: stripe.com/docs/security

⚙️ Technical

▸ What AI model do you use?

We use Claude 3 Haiku by Anthropic.

Why Claude?

  • Excellent at legal writing and analysis
  • Fast response times
  • Strong reasoning capabilities
  • Multilingual support
▸ Does the extension work offline?

No. The extension requires an internet connection to:

  • Send text to Claude AI for processing
  • Check your usage limits
  • Verify your subscription status
▸ What languages are supported?

The AI responds in the same language as your input text.

Supported languages include:

  • English
  • Spanish
  • French
  • German
  • Italian
  • Portuguese
  • And many more...
▸ Are there any text length limits?

Yes, for optimal performance:

  • Recommended: 100-500 words per request
  • Maximum: ~2,000 words

For longer documents, analyze one section at a time for best results.

Still Need Help?

Can't find the answer you're looking for? We're here to help!

Contact Support